Dookan legal
Shipping & Delivery Policy
Dookan delivers from shops near you through independent delivery partners. This Policy explains coverage, timelines and what happens when a delivery cannot be completed.
1.Serviceable areas
Delivery is available on selected pincodes and within a set distance of a participating shop. If your address is outside the serviceable range, checkout will tell you.
2.Timelines
Delivery time depends on shop confirmation, packing time and partner availability. Estimated times shown are indicative, not guaranteed.
Weather, traffic, festivals, strikes and local restrictions can delay delivery.
3.At the time of delivery
Please be available on the phone number given with the order and check the items at the doorstep where possible.
If nobody is available, the partner will wait a short time and try to contact you. Undelivered orders may be returned to the shop and cancelled.
4.Charges
Delivery charges are shown before you pay and are charged per shop, as described in the Pricing & Payment Policy.
Questions about this policy?
Email support@dookan.live for orders and grievance@dookan.live for escalations.