Cash on Delivery vs UPI: Safe Payments, Refunds and Delivery Codes

Cash on delivery: you pay the rider the exact amount shown on the order. Simple, and best if you want to inspect before paying.

Online payment: UPI, debit and credit cards, netbanking and wallets, processed through a payment gateway. The platform never stores your card number or UPI PIN.

If money is captured but confirmation is interrupted, the order is left pending rather than cancelled, and the payment record reconciles it. That is deliberate: no order should be cancelled while your money sits captured.

If a payment never completes, the order is not offered to shops at all. Shops can accept an online order only after the payment has actually been captured, so nobody packs against money that has not arrived.

Refunds are issued to the original payment method. Cancelled-before-acceptance orders refund in full. Missing, damaged or short items are refunded for those items after a check.

Bank credit typically takes a few working days depending on your bank and method. Cash-on-delivery refunds are settled to a bank account or wallet you confirm.

Every prepaid order carries a unique six-character code. The rider can only complete the delivery by entering the code you give them at the door, which prevents an order being marked delivered to the wrong address.

Never share the code before the items are physically with you. It is the one piece of information that closes a paid order.

Nobody from Dookan will ask for your UPI PIN, card CVV, OTP for a bank transaction, or a payment to a personal number or QR code. Refunds never require you to 'approve' a collect request — a collect request takes money out, it never puts money in.

Pay only inside the app or through the official gateway screen, and report anything else immediately to the grievance channel listed in the policies.